Refund Policy
BB’s Cabellera Beauty Boutique has a 15-day return policy.
Items eligible for returns must be in the same condition you received them, unworn, unused, with tags, and original packaging. Please have the receipt and/or confirmation number for proof of purchase.
You can initiate your return claim by visiting our custom service.
Once your claim has been processed, our representative will contact you via email with a return shipping label and instructions on how and where to send your package.
Returned merchandise will receive a 20% restocking fee.
Please contact our customer service for additional questions
Damage and Issues
We recommend you thoroughly inspect your order upon reception and contact us immediately if an item is missing, damaged, or wrong. We will evaluate the issue with an immediate resolution.
Protocols and Resolutions
Claims are processed once we have received and inspected your return. Refunds are issued via the original payment method, typically within 3-5 business days.
We are committed to providing 100% high-end human Cabellera and essentials. Buying a lace-front wig should be considered an investment. BB’s Cabellera Beauty Boutique helps with the minor day-to-day management that protects your investment.
Hours of Operations:
Monday – Friday 9AM-6PM (ET)